Yes, you can! Here’s how our multi-address service works:
For the first 5 addresses: There is no handling fee.
For the 6th address and up: A small handling fee of $3.00 is added for each additional location.
Please note: This handling fee is a separate charge from your order's shipping costs.
For special labeling or re-boxing handling requests, an additional labor fee may apply. Our rate is $75 per hour. We will always provide you with a written estimate for your approval before any work begins.
What shipping carrier do you use?
We use UPS. All shipping rates reflected in your cart are calculated using only UPS rates. Keep in mind UPS rates are subject to fluctuate daily.
How much money will shipping cost me?
This depends on the weight and quantity of the product(s), daily change in UPS rates, where it is shipping from (Carlsbad, CA 92008 or Carlisle, PA 17013) and where it is shipping to.
To easily calculate shipping cost,
1. Go to the desired product page and under “Shipping From", select preffered ship from location.
2. Add the item to your cart. Your cart page will appear. Under the product row(s), you can calculate shipping by entering the ship-to information: country, state, zip code & type of address.
3. Click “get shipping options”. A drop down menu will appear; click to see shipping cost and/or select your shipping method.
Does UPS charge the Residential fee?
UPS and FedEx charge a higher rate for residential addresses. In short, this additional charge is due to the inconvenience of delivering one shipment to a single location. In comparison to possible multiple deliveries with a commercial address.
Free Shipping Program
We have 4 types of Free Shipping Program. Please see the following for each detail.
WSPRIME is a preferred partners program with WS Display. “Free Ground Shipping” band across the product image onto your retail website. You must qualify and adhere to the rules to be eligible. *UPS Ground Shipping within the continental United States only and up to 5 shipping addresses. (An additional fee of $3/address will be charged from 6th address.)
2. One Choice Products - Our Best-Selling Displays are all in one spot and are now available to you at the same high quality, a new lower cost, and Free Ground BULK Shipping to ONE address.
3. Free Shipping for certain items (Scrim Banner & Blanket) Our Free Shipping offer can be used for orders sent to multiple locations. • Up to 5 addresses: No handling fee. • 6 or more addresses: A $3.00 handling fee applies to each additional address.
4. Free BULK Shipping (YARDSIGN)This Free Shipping is available to ONE Shipping Address.
Do you ship internationally?
We ship to Canada and Puerto Rico. Simply select Canada or Puerto Rico at checkout. (Note: Canadian import documents may be required to avoid a delay in customs. Country of Origin: Carlsbad, California USA or Carlisle, Pennsylvania, USA. We apologize for not being able to assist you with your document preparation.)
If you need to ship to any other country, you need to make the shipping arrangements.
••••Here’s the process. •••
1. Call customer service at 800-640-9544 and press 1 to verify product is in stock in either Carlsbad, CA or Carlisle, PA and ask for weights and dimensions.
2. Place your order online. From the desired product page, under “Shipping From” click the radio button for either “California Warehouse” or Pennsylvania Warehouse”, then add to your cart. Your cart page will appear.
3. Enter your ship-to information for USA, Canada or Puerto Rico then click “get shipping options”. From the drop down menu, select “In-Store Pickup” and click “Proceed to Checkout”. The billing/shipping page will appear. Again enter your full ship-to information as on the previous page, but also type a note in the “Payment/Shipping Notes” that you intend use UPS Freight, FedEx, DHL, or whatever logistics company is shipping on your behalf.
4. Next, confirm your ship-date with WS Display, then schedule a pickup with that logistics company. This is mandatory, as we are not a scheduled stop for these logistics companies or freight divisions. (Traditional UPS is on route daily; UPS Freight is not.)
5. Email your fully-prepared Shipping Labels and Documents with your WS order number to info@wsdisplay.com.
Do you blind/drop ship?
Yes. Enter the desired ship-to address at checkout. On the same page, there is a box for “Payment/Shipping Notes”.
Type a note in that box that you are requesting blind shipping. Example: Please “Blind Ship” this to my client’s hotel, address provided.
I need to expedite my order. What are my shipping options/methods?
If UPS Ground won’t get your order there on time, you can upgrade your shipping. Using the “Calculate Shipping” drop down menu in your cart, select one of the following: UPS 3 Day Select, UPS 2nd Day Air, UPS 2nd Day Air A.M, UPS Next Day Air Saver, UPS Next Day Air, UPS Next Day Air Early A.M. Continue through to purchase.
How do I upgrade/expedite my shipping after I placed my order?
We’ll change it for you on our end. Call our customer service department at 800-640-9544 and press 1. (Extra delivery charges will apply.)
Is Saturday delivery available?
It qualifies based on where it is shipping to and if it’s shipped on a Thursday or Friday (i.e. Saturday delivery only upgraded on 2nd Day Air or Next Day Air). Saturday delivery cannot be ordered online using the drop down selection.
Call customer service at 800-640-9544 and press 1 for Saturday delivery availability, to adjust your shipping method and get correct shipping charges.
You can check if Saturday delivery is available to your shipping destination based on your ship date;
Click UPS to use this handy UPS tool to calculate transit time.
1. "Ship From:" enter either Carlsbad (CA) 92008 or Carlisle (PA) 17013 2. "Ship To:" enter Country (US, Canada or Puerto Rico), City & Zip Code 3. Enter your ship date. Then click “Update” to see time in transit for each shipping method
When will my order be delivered?
UPS delivers Monday through Friday*, unless Saturday delivery is requested. Arrival dates depend on your shipping method, your ship-from location and your shipping destination.
If you know the date your order ships out or you want to estimate your ship-out date, then click UPS to use this handy UPS tool to calculate transit time.
1. “Ship From:” enter either Carlsbad (CA) 92008 or Carlisle (PA) 17013 2. “Ship To:” enter Country (US, Canada or Puerto Rico), City & Zip Code. 3. Enter your ship date. Then click “Update” to see time in transit for each shipping method
*Next Day Air Friday shipments will be delivered end of day the following Monday, NOT Saturday.
Can I pick up my order?
Yes. If you are in Southern California, your pick up site is 5960 Pascal Ct. Carlsbad, CA 92008. If you are in the Mid-Atlantic, your pick up site is 6 Pine Hill Dr. Carlisle, PA 17013.
How do I place a pick up order?
From the desired product page, under “Shipping From” click the radio button for either “California Warehouse” or Pennsylvania Warehouse”, then add to your cart. Your cart page will appear. Still enter your ship-to information and click “get shipping options”. From the drop down menu, select “In-Store Pickup” and click “Proceed to Checkout”. The billing/shipping page will appear. Again enter your full ship-to information, and complete your order. We'll send order status emails with your pick up location information.
When can I pick up my order?
Between 3:00 p.m. and 5:00 p.m on your scheduled* pickup day. After pickup day, you may pick up your order during our regular business hours 9:00 a.m. to 5:00 p.m. If you need to pick up your order before 3:00 p.m., please notify us at least one (1) business day before by calling our customer service department at 800-640-9544 and press 1. *If you have a graphic order, your graphic designer will confirm your pickup day with you.
How do I change shipping to pick up, or pick up to shipping?
We’ll change it for you on our end. Call our customer service department at 800-640-9544 and press 1.
How do I change my shipping address?
We’ll change it for you on our end. Call our customer service department at 800-640-9544 and press 1.
Can I use my own UPS account?
Yes. At checkout, from the drop down menu, select “Use Own UPS Account” and click “Proceed to Checkout”. The billing/shipping page will appear. To the right there will be an empty box titled “Payment/Shipping Notes”. In it, type in your UPS Account # and the billing address for UPS account. That’s it.
Can I use my own freight carrier? FedEx account? DHL account? Courier?
Yes. Please follow this process:
1. Call our Customer Service at 800-640-9544 and press 1 to verify product is in stock in either Carlsbad, CA or Carlisle, PA and ask for weights and dimensions.
2. Place your order online. From the desired product page, under “Shipping From” click the radio button for either “California Warehouse” or Pennsylvania Warehouse”, then add to your cart. Your cart page will appear. Enter your ship-to information for USA, Canada or Puerto Rico then click “get shipping options”. From the drop down menu, select “In-Store Pickup” and click “Proceed to Checkout”. The billing/shipping page will appear. Again enter your full ship-to information as on the previous page, but also type a note in the “Payment/Shipping Notes” that you intend use UPS Freight, FedEx, DHL, courier or whatever logistics company is shipping on your behalf.
3. Next, confirm your ship-date with WS Display, then schedule a pickup with that logistics company. This is mandatory, as we are not a scheduled stop for these logistics companies or freight divisions. (Traditional UPS is on route daily; UPS Freight is not.)
4. Email your fully-prepared Shipping Labels and Documents with your WS order number to info@wsdisplay.com.
